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unfair

working at fan asylum made me realized that once it comes to being a customer, being the asshole/bitch/complaining one always seem to be more beneficial. for example, tickets get sold out. so we were told to keep telling fans that tickets are sold out... BUT if anyone gives you a hard time, then tell them you would put them on a wait list and will contact them if any duplicate orders were to come up.

so while i was doing that, i realized that not only am i not rewarding ppl for not screaming at me for something i didnt do but in return i am rewarding ppl who ARE screaming at me for somethign i didnt do. what is up with that?

same goes for our travel packages, they are non-refundable. so when someone wants to cancel, that's what i always tell them. and if they were to give me a hard time, then i'll "talk" to my manager about it and then i would be "informed" that i can "refund them less a cancellation fee"... whereas the ones who are nice, the ones who actually make an effort to see if they can make it... i dont offer them that at all.

i know life is unfair, but it's still so sad to me. sometimes i wanna scream back to the ones screaming at me and say "you know i dont understand why you are screaming at a person who can help you with this situation. if you just asked nicely, i would've gladly help you but since you didnt, FUCK YOU" and to the ones who are nice "ok, let me see what i can do for you." and altho i am fully aware i can do that for the nice ones currently... if i do that to everyone that cancels... i'm not sure how happy my boss would be.

maybe i should just put the phone down when someone screams at me about tickets being sold out... and eventually hang up on them as if connect got cut off hahahahah or just firmly kept telling them tickets are sold out. and only put the ones who asked nicely if there is a wait list to put them on the wait list.

maybe i should just follow the whole "if you just ask nicely, i will help you out" thingamajig

i know for one thing tho. when i have kids and they ask me for a toy, i would ask them to give me reasons why they want it other than the reason that "they want it." and if they cry about it when i dont give it to them, i will just tell them "i wont even consider getting it for you now that you are crying" my kids will not be cry babies who get what they want once they cry. i will not tolerate that.

hahahahah i am so lame.

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Comments

( 23 comments — Leave a comment )
_ifthisisit
Apr. 30th, 2006 07:52 pm (UTC)
people put themselves in their own situations with tickets selling out. if they wanted tix, they should have bought them sooner. there is always a way around everything even if you're broke.

you know I'm thankful you work there, so whatever you do don't get fired lol
arnogseel
May. 1st, 2006 02:10 am (UTC)
oh the ppl complaining about tickets selling out are ppl who call at 10 AM but doesnt get anyone until half an hour later and tix are sold out. but seriously tho, it happens! you should've tried online too!
calmdragon
Apr. 30th, 2006 08:05 pm (UTC)
:P
arnogseel
May. 1st, 2006 02:11 am (UTC)
battle field as in love?
calmdragon
May. 1st, 2006 02:38 am (UTC)
nah, battlefield of the workplace.

this is more accurate for your love life:

dudum7
Apr. 30th, 2006 10:23 pm (UTC)
u can be fair and offer it to the nice people too =)
arnogseel
May. 1st, 2006 02:12 am (UTC)
yeah i think that's what i'm gonna do from now on :P

ONLY offer to nice ppl and be just as mean to the mean ppl :P
sasalee
May. 1st, 2006 01:20 am (UTC)
i really don't agree with it either but it's how businesses work. u figure it'd be easier to deal with them than to waste time listening to them bitch and whine. i think it's unfair too... but think about all the ppl who get free cell phones when they threaten to leave their service.
arnogseel
May. 1st, 2006 02:14 am (UTC)
hahah the "i-want-to-cancel.no-here's-a-new-phone" thing doesnt always worked. :P they can cut the price down a little tho. altho i know sometimes they will only cut it down to the similar price you get online on their website!
basicstories
May. 1st, 2006 02:20 am (UTC)
I'm hella doing that for my dsl when my contract expires next year. If they want to cancel me they can, I'll just rejoin under a new account and contract muhahaha
arnogseel
May. 1st, 2006 02:23 am (UTC)
forget about dsl, go to cable :P
basicstories
May. 1st, 2006 02:19 am (UTC)
For once I agree with you
Wow, you a tough mom? I always figured you'd spoil your kids.

Elle's kid: "MOMMY, I WANT THIS!"
Elle: "OK, baby! ^_^"
Elle's kid: "Yay! I love you, mommy!"

Of course if that happens I'd probably be the first to punch your kid, so get that restraining order ready.

But ya...

You should help out nice people. You should offer it to the nice people automatically when you tell them it's sold out. While offering it to rude people only when they complain a lot and you want to shut them up.
arnogseel
May. 1st, 2006 02:22 am (UTC)
Re: For once I agree with you
i think majority of the time i'll TRY to be strick and ask my kid to give me reasons to why they really want it. (haha i'm teachign them how to lie at a young age! hahah jk) i'm really hoping that by doing that, when they are older, they will learn to think about reasons why they need it and not buy it on impluse (like me).

i actually saw a kid at the store looking at a toy talking to himself, "should i get it? but i dont need it... maybe i shouldnt..." hahah that was my source to why i thought of that reasoning thing :P

yeah as for the customer part, i am thinking of doing that. maybe depending on my mood, i wont help the one complaining at all!! bwhahahahah~! <-- evil laugh
basicstories
May. 1st, 2006 02:38 am (UTC)
Re: For once I agree with you
He's a smart kid.

arnogseel
May. 1st, 2006 02:24 am (UTC)
Re: For once I agree with you
haha i totally missed your subject line. it reminded me how i always describe us as ying and yang because we are such opposites :)

it's amazing how we are freinds for so long with no huge arguments :)
basicstories
May. 1st, 2006 02:40 am (UTC)
Re: For once I agree with you
We're only opposites in how we were brought up, but underneath it all we're the same.
gxcad
May. 1st, 2006 06:20 am (UTC)
Re: For once I agree with you
You can just NICELY tell the mean ones you'll try to help them by putting them on the waitinglist, then hang up and forget about actually doing that. Or, you can just interupt them and say SIR/MAAM I'd like to help you but the tickets are sold out so there is NOTHING I can do for you. We try to be as fair as we can and obviously everyone can't be happy. Often we sell out of rooms at the hotel too, and there are ppl who still want rooms. You just ignore any shit they give you and tell them DEFINITIVELY "no matter what you say, the fact is I have no more rooms, I cannot magically make a room appear." and if they ask me to help them, I'll tell them I'd be happy to call other hotels for you, only I'm required to do that at the beginning of my shift and I haven't found any in our area with rooms. That usually shuts them up right away.

One time we had this trouble maker in the hotel, she was a prostitute and the manager wanted her out of the hotel as soon as possible. They accused the housekeeper of stealing $20 from their room, and their mom called to talk to the manager. I told her the manager wasn't available and she started asking about the incident. I finally just told her that her daughter was more trouble than she was worth and we would not do anything to compensate her daughter. She went crazy and "threatened" me that she would tell my manager and asked my name and last name. I told her Ken and I'm not obligated to give out my last name. If my manager found out, which he probably did, he would probably give me a pat on the back and a "good job Ken". If she talked to him he would just tell her the same thing. No we will not compensate her, she can take her business elsewhere. Her mom probably doesn't even know she is a prostitute, or might not be her mom at all. This doesn't happen much anymore, because I can screen customers so well now, just one sentence and a glance at what they look like and our room rates double instantly. Even over the phone I can tell instantly who we want to avoid, its pretty scary how good I've gotten at it.

-Ken

-Ken
arnogseel
May. 1st, 2006 04:45 pm (UTC)
Re: For once I agree with you
haha i've actually done that before. where seriously i dont have any more tickets. and the lady just kept complaining and reasoning how if our site wasnt down she would've able to get tickets and blah blah.

and i told her "i am not sure who's fault it is that you didnt get tickets, you can argue with me as much as you want but in the end, i still dont have tickets for you"

ppl

you should teach me how to screen customers over the phone ;]
basicstories
May. 1st, 2006 10:32 pm (UTC)
Re: For once I agree with you
Tell her to blame the scalpers.
devipz
May. 1st, 2006 06:25 am (UTC)
It's unfortunate that's how the system works, but change can start with one person.. Yeah, go and hang up on the rude customers. ;) Or at least even the playing field and do the same for nice ones. :)

My kids can't be cry babies either. I wince when I hear whiny and tantrum-throwing kids in public. I hope my kids will be Snoopy fans though, or else they won't like their room very much... :D
arnogseel
May. 1st, 2006 04:47 pm (UTC)
i think what you should do is decorate your own room all snoopy and leave your kids' room alone hahahahah

that way, if they like it, they would ask "mommy, i want my room to look like yours" so you KNOW they'll like it instead of forcing it on them :P

what if you forced it on them and they grew up hating snoopy?? :O
devipz
May. 1st, 2006 11:29 pm (UTC)
What an awful thought.. my children growing up hating Snoopy!!! So when are you going to wear your Snoopy shirt? I'm taking mine with me on vacation. Hehe. It's perfect to wear in this weather!
arnogseel
May. 1st, 2006 11:31 pm (UTC)
yeah i agree! i can wear it to match my puma blue/yellow shoes :) with my white dress (already thought of an outfit for it LOL)
( 23 comments — Leave a comment )