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wow! a day in customer service

so once in a blue moon, i get one of these calls.

(imagine old woman voice) "i've been a fan of (insert artist) for a long time, i would like to write her a letter, can i still send it to your PO Box address?"
me - no, that address is no longer valid, let me provide you with the current one, do you have a pen and paper ready?
her - how do you spell that?
me - .... i was just asking if you had a pen and paper ready.
her - oh! yes yes, i'm ready
me - okay it's 1234 abcde st
her - (repeats the address) okay
me - it is also in san francisco, ca
her - how do you spell also?
me - no no, i meant the location is in san francsico too
her - ohh! saint...
me - no, it's san francisco
her - oh how do you spell that?
me - (spells san francisco)
her - she repeats, f.r.a.n.c.i.s.
me - c.o.
her - okay, f.r.a.n.c.i.s.
me - .... c.o.
her - okay, f.r.a.n.c.i.s.
me - ............... c.o...
her - okay, and California is CA?
me - yes
her - let me repeat it. 1234 abcde st, san francisco CO, CA, 94103

LOL

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Comments

gxcad
Jan. 29th, 2010 10:14 pm (UTC)
One similarly old and clumsy sounding guy calls my work and asks for the manager, since he is not in, he asks for his full name. My managers last name is Denstedt. I told him this and he said, oh, Dentist? OK OK *click*

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